Assist members and clients by listening to their needs, handling their requests, and answering their questions
Advise members/clients on selecting and getting the most out of available tools and channels based on their desired level of self-service and automation
Support sales efforts by closing sales, processing transactions, and following up as required
Ensure member and client satisfaction
Answer phone calls, manage information requests, and forward inquiries to the appropriate person
Identify business opportunities and help increase sales through proactive outreach and solicitation

Competitive salary and annual bonus
Four weeks of flexible vacation beginning in the first year
Defined benefit pension plan providing predictable, stable income throughout retirement
Group insurance, including telemedicine
Reimbursement for health and wellness expenses and telework equipment

Member, Client Services Agent

Key skills