Support Engineer

Role Overview

• You handle the setup, dismantling and reconfiguration of PCs and peripheral devices directly at users' workstations.
• You identify causes of malfunctions and initiate measures to resolve them.
• You assist with the procurement and operation of PC and peripheral components.
• You coordinate repairs related to PCs and peripheral equipment.
• You manage the central phone hotline of make IT and provide first-level support.
• You support and guide users in the use of IT applications.

Requirements

• You have completed vocational training in computer science or business informatics, or possess equivalent technical knowledge acquired through professional experience.
• You work reliably and as a team player.
• You demonstrate a strong customer and service orientation.

Benefits

• A team that supports each other and communicates openly
• Colleagues who share their knowledge and an environment where you can ask questions and your opinion matters
• High level of personal responsibility, room for your own ideas and projects that you can actively shape
• Leaders who listen and support development
• A culture where it's acceptable to make mistakes and where appreciation is felt
• Structured onboarding and genuine training
• Modern technologies and tools, with clearly defined processes