You support our customers via email, phone and, where applicable, chat — friendly, solution-oriented and reliable.
You respond to inquiries about orders, products, shipping, returns and complaints.
You document customer feedback and identify recurring issues — proactively contributing ideas for improvement.
You work closely with logistics and product development to create optimal solutions.
You help continuously optimize and automate customer service processes.
You use tools such as Shopify, ClickUp, Slack and AI-powered systems to handle your tasks efficiently.

Experience in customer support, e-commerce or a service-oriented environment.
Very good German language skills, both written and spoken, are required — you communicate clearly, politely and professionally.
Good English skills — for international inquiries and internal communication.
Independent, structured working style and a high degree of personal responsibility.
Openness to modern technologies and tools — experience with AI-based systems is a strong plus.
Enjoy helping people and being part of a committed remote team.

Remote-first mentality: Work from wherever you want.
Flexibility: The role’s scope is adjusted to demand — with potential to develop into a full-time position.
Room for impact: Your ideas are welcome — we move fast, pragmatically and solution-focused.
Team on equal terms: We value appreciation, openness and clear communication.
Products that make a difference: Our ergonomic solutions help thousands of people every day — and you’re part of that.

Customer Success Specialist

Key skills