Customer Success Lead

Prime Security is the first Agentic Security Architect, enabling enterprises to automate design-stage risk management. They are seeking a Customer Success Leader to build and lead the post-sale function, ensuring that Prime becomes embedded in customers’ standard operating models while driving product adoption and operational efficiency.

Responsibilities:

• Build, run, and scale the Customer Success function, including onboarding frameworks, adoption playbooks, renewal strategy, and hiring plans
• Lead enterprise onboarding and ensure Prime is embedded into threat modeling, security design reviews, and governance workflows
• Engage directly with CISOs, Heads of Product Security, and senior engineering leadership as a trusted advisor
• Establish structured adoption metrics tied to measurable outcomes such as workflow coverage, decision consistency, and operational efficiency
• Partner closely with Product and Engineering to create structured feedback loops that influence roadmap prioritization
• Drive proactive retention and identify expansion opportunities across business units in collaboration with Sales