Senior Customer Success Manager – French, Italian, Spanish

Role Overview

• Senior Customer Success Managers at Wind River provide continuity and business value to our customers over their full adoption journey.
• Build critical relationships within the account at the executive, line manager, and individual administrator level to serve as a trusted advisor.
• Guide customers as they transition from sales prospects to won business staying focused on their business outcomes.
• Ensure these customers become positive references and “customers for life.”
• Own the outcome of a successful customer by marshalling the required internal resources and by coming up with creative solutions to customer challenges.
• Own the full customer lifecycle, with emphasis on revenue retention and expansion including ensuring renewals and identifying upsell opportunities.
• Act as a strategic partner to your customers, understanding their business outcomes and demonstrating how Wind River's products and services can help them achieve their goals.
• Scout for new opportunities to expand Wind River’s footprint within existing accounts.
• Serve as a customer advocate and a strategic internal resource.
• Marshal cross-functional teams—including Engineering, Product Management, Professional Services, and Technical Support—to address customer needs and ensure they meet their project milestones and ROI objectives.
• Prevent churn by monitoring customer health, proactively addressing any concerns, and ensuring a positive, high-value customer experience.
• Maintain a detailed record of all customer interactions, sentiment, and opportunities in the customer intelligence platform to provide visibility across the organization.
• Serve as a key partner to Wind River Product and Sales teams with relevant learnings from major customers that may impact product roadmaps and sales plans.

Requirements

• 10 years of customer-facing experience in a technical role at a software company with similar products and customers.
• Fluent English plus one of either French, Spanish or Italian.
• At least 3 years of direct experience as a Customer Success Manager, Technical Account Manager, or a similar role involving license renewals and/or expansion.
• Demonstrated success in managing the full customer lifecycle, with a clear focus on driving revenue and growth within existing accounts.
• Strong technical background with in-depth knowledge of embedded, real-time operating systems such as VxWorks.
• Bonus to have specific experience with VxWorks and additional expertise in any of the following areas:
• Wind River Cloud Platform, VMware vSphere, and/or OpenStack environments.
• Kubernetes or other container platforms.
• eLxr / Enterprise Linux systems, tools, and the competitive landscape.
• Wind River Linux or other embedded Linux platform.
• Ability to navigate hybrid cloud architectures and advise on infrastructure optimization.
• Understanding of container lifecycle management, networking, and security in embedded or edge environments.
• Familiarity with Enterprise Linux distributions (e.g., Red Hat, SUSE, Ubuntu).
• Understanding of how embedded systems interface with cloud platforms, edge computing frameworks, and IoT architectures.
• Knowledge of secure boot, encryption, access control, and vulnerability management in embedded systems.
• Proven track record of supporting Global 2000 companies in the high-tech industry.
• Exceptional ability to communicate, build rapport, identify key account influencers, and foster positive business relationships at all levels, from technical teams to senior executives.
• Experience working with and providing oversight to broad cross-functional teams.
• Experience with playbooks, success plans, and health monitoring tools.
• A technical degree is preferred.
• Ability to travel up to 40%.

Tech Stack

• Cloud
• IoT
• Kubernetes
• Linux
• OpenStack
• VMware

Benefits

• Health and life insurance: Wind River provides a company-sponsored life insurance offering x3 base salary cover, from the first day of employment.
• Income protection: Wind River offers company-sponsored permanent health insurance from the first day of employment.
• Healthcare: Company-funded healthcare is available to all employees, including vision care and Dental.
• Holidays: Employees benefit from 25 days of annual holiday, plus 8 public holidays. You will also receive your birthday off!
• Wind Gives Back: All employees are encouraged to take advantage of five paid days each year to volunteer with not-for-profit community organisations or activities in their communities.
• Pension: Employees are auto-enrolled in a Group Personal Pension Plan
• And more!