Senior Program Manager, Customer Success Operations

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. They are seeking a highly strategic and experienced Senior Program Manager to provide oversight and drive execution of complex initiatives for the Customer Success team, focusing on optimizing the adoption of clinical AI solutions across US health systems.

Responsibilities:

• Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives
• Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners
• Schedule and track complex, high-impact program timelines and milestones using advanced project management tools
• Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement
• Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department
• Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements

Requirements:

• Bachelor's degree in Business Administration, Project Management, or a related field
• Minimum of 10+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects or 14+ years of experience in lieu of a Bachelor's degree
• Experience with implementing and serving as an admin or super user for project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project)
• Strong understanding of and ability to leverage different aspects of project management methodologies (e.g., Agile, Scrum, Waterfall) based on company needs
• Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision
• Ability to manage multiple projects simultaneously and prioritize effectively
• Comfortable engaging with and providing reports and recommendations to executive leadership
• Strong problem-solving and analytical abilities
• Master's degree