Expand current customers and their current spend by quota allocation; identify and execute upsell and cross-sell opportunities across PagerDuty's product portfolio
Influence C-level leaders through weekly/monthly in-person meetings; build and maintain strategic relationships with decision-makers and economic buyers
Develop comprehensive account plans that identify growth opportunities, competitive threats, and expansion strategies; maintain a deep understanding of customers' business priorities and budget cycles
Drive adoption of Operations Cloud to deliver visible customer value and expand platform usage
Apply Command of Message methodology to articulate business value; develop compelling business cases that align PagerDuty solutions to customer strategic initiatives
Execute complex, multi-product sales motions; coordinate with Solution Consultants for technical validation and proof-of-concept engagements
Partner with Customer Success Managers to monitor account health, identify expansion signals, and proactively address risks
Maintain accurate forecasting in Salesforce; manage sales pipeline with disciplined qualification using MEDDICC framework
Work closely with Solution Consultants, Customer Success, Product Management, and Renewal Managers to ensure a seamless customer experience

8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
Proven success managing a quota in complex, long-cycle enterprise sales.
Demonstrated experience selling to and influencing C-level executives.
Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
Bachelor’s degree or equivalent experience.

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Account Executive

Key skills