Product Engagement Manager

Role Overview

• Responsible for the regional implementation and engagement of EO’s core products, including Forum, Learning, MyEO, EO Accelerator and Marketing & Communications, across Europe’s chapters.
• Serve as a subject matter expert and ambassador for EO products, ensuring chapter leaders and staff in Europe are equipped with the tools, knowledge, and guidance to engage with products effectively.
• Develop, maintain, and continuously improve standard operating procedures (SOPs), toolkits, and onboarding materials related to product execution.
• Design and coordinate regional product promotion campaigns in collaboration with Marketing & Communications, the regional staff team, and external agencies.
• Lead curation and content submissions for regional newsletters and social media.
• Ensure regional and chapter communications align with EO’s global brand standards by providing scalable templates, tools, and guidelines.
• Act as a key liaison between chapters, regional leadership, and global product and marketing teams.
• Track chapter engagement and product adoption across Europe’s chapters.
• Compile and deliver monthly product health reports and quarterly regional insights, highlighting trends, risks, and opportunities.
• Share actionable insights with Regional Director, product teams, and other stakeholders to inform strategic and operational decisions.
• Responsible for the end-to-end planning and delivery of the Europe Moderator Summit, ensuring a high-quality and consistent participant experience.
• Support product execution and visibility, when relevant, at key regional and global events, including Presidents’ Meetings, Regional Leadership Academy (RLA), Leadership Summits, EO Accelerator Joint Learning Day and GSEA Semifinals.
• Coordinate with member leaders, event leads, vendors, and internal teams to ensure seamless delivery and alignment with regional priorities.
• Use EO approved tools and platforms—including Monday.com, EO Hub, OneDrive, Microsoft Teams, Outlook, WhatsApp, Hubspot and Canva —to manage projects, communications, reporting, and resource sharing.
• Apply automation and AI enabled tools, where appropriate, to improve operational efficiency and scalability.
• Design and implement systems that empower chapters to execute products locally while maintaining regional consistency.

Requirements

• Bachelor's degree in any field
• Minimum 5 years’ professional experience, preferably in a nonprofit/association/membership organization
• Excellent organizational and customer service skills and account management experience preferred
• Event and logistic experience preferred
• Proficiency in collaboration tools such as Canva, Monday.com, Hubspot, and knowledge in leveraging of AI tools preferred
• Experience developing or maintaining SOPs, reporting frameworks, or operational toolkits in a multi-stakeholder environment.
• Ability to interact with entrepreneurs with tact, diplomacy and poise
• Well-developed analytical and problem-solving skills
• A self-starter who desires to show ownership and commitment to the job
• Exercises confidentiality and discretion
• Masters nuanced communicative style in multi-cultural contexts
• Establishes relationships proactively; shows genuine interest in the needs and concerns of others; maintains a positive attitude; and builds networks
• Detail-oriented
• Has a growth mindset, eager to learn and continuously improve
• Proactive and flexible

Benefits

• flexible work environment
• generous professional development resources