Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs.
Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities.
Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria.
Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks.
Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes.
Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization.
Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.

US Citizen; Active Public Trust clearance or the ability to obtain one
Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
Hands-on experience with ServiceNow, including familiarity with common modules and functionality
Proficiency in developing business process documentation using Microsoft Visio or similar tools
Experience translating business needs into detailed technical requirements
Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

Senior ServiceNow Business Analyst

Key skills