Business Analyst, SRS Writer

Role Overview

• Analyse and document end-to-end onboarding and verification flows for all entities, ensuring alignment with regulatory requirements and business needs.
• Gather, validate, and translate requirements from Compliance, Risk, Operations, and Product into detailed specifications, user stories, acceptance criteria, and process flows.
• Work closely with Product Managers to support the roadmap for eKYC solutions integrations.
• Conduct gap analysis on onboarding journeys, identifying friction points, verification failures, drop-off reasons, and opportunities for improvement.
• Prepare detailed process maps, logic diagrams, and documentation of the onboarding and verification process by entity-specific onboarding rules.
• Support the assessment, evaluation, and integration of onboarding and verification vendors, tools, and data sources.
• Collaborate with Engineering, QA, Compliance, and Customer Support to ensure correct implementation and smooth delivery of onboarding features.
• Perform functional testing, UAT preparation, and validation of onboarding flows, verification rules, APIs, and logic updates.
• Analyse BI reports, onboarding funnel data, and vendor performance metrics to support decision-making and optimisation initiatives.
• Monitor regulatory changes across jurisdictions and ensure requirements are captured and reflected in onboarding processes.
• Maintain high-quality documentation in Confluence and keep Jira tickets up to date with clear acceptance criteria and test scenarios.
• Support continuous improvement initiatives by proposing enhancements to onboarding UX, verification accuracy, automation, and compliance alignment.

Requirements

• BSc/BA in Business, Information Technology, or a related field.
• 1+ years’ experience in a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills
• Fluency in English
• an extra language would be considered an advantage.
• Detail-oriented with a focus on quality and accuracy
• Ability to prioritize tasks and meet deadlines.

Benefits

• Hybrid Work Model (2 days working from home).
• 22 days of Annual Leave (reaching up to 30 days per year based on years’ service).
• Comprehensive Health & Life Insurance (from day one!).
• Friday afternoons off in Summer (July & August).
• Birthday Leave.
• Gym Membership (Larnaca).
• Paid Time Off for Training & Education.