Insights Analyst

Role Overview

• Join Meltwater's Client Insights team as Insights Analyst, play a key role in transforming data into meaningful narratives for clients.
• Contribute to bespoke reporting, using both quantitative and qualitative analysis to uncover trends, identify opportunities, and guide strategic decisions.
• Take ownership of report delivery workflows, coordinating internally as needed to ensure insights are delivered with consistency, clarity, and impact.
• Blend data storytelling, critical thinking, and collaborative execution.
• Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.
• Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.
• Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.
• Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables.
• Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion.
• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
• Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients.
• Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

Requirements

• Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis.
• 0-2 years of relevant work experience (client-facing roles are advantageous).
• Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
• Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
• Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
• Proficient report writing skills, covering both qualitative and quantitative aspects.
• Customer-focused mindset with a commitment to exceptional client servicing.
• Critical thinking skills, facilitating insights derived from data analysis.
• Strong interest in current affairs, mainstream media, and social media trends.
• Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
• A keen interest in learning, adaptability, and resilience in a dynamic work environment.
• Excellent written and verbal communication skills in English, particularly in report writing.
• The ability to legally work in the country of hire is required for this position.

Benefits

• Flexible paid time off that allows you to have an enhanced work-life balance
• Excellent medical, dental, and vision options.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.