Business Operations Manager

Role Overview

• Triage the Procurement Request Pipeline
• Clear any existing backlog and consistently prioritize incoming requests by urgency, business impact, and timelines, ensuring procurement items are moved through to competition with clear ownership and visibility.
• Equipment Issuing & Delivery Management
• Manage end to end issuing process for team members by preparing, assigning and documenting equipment, coordinating handoffs, and ensuring inventory records stay accurate and up to date.
• Expertly Support Specialty Projects
• Jump into projects as needed to help define clear deliverables, manage timelines and processes, and bring structure and clarity to areas of ambiguity, ensuring initiatives move forward efficiently and stakeholders remain aligned.
• Cross-Functional Team Liaison
• Work closely with teams across the organization, from Finance to Security to People-Ops and ensure smooth coordination, clear communication, and alignment on operational needs, helping unblock issues and keep initiatives moving forward efficiently.
• Drive Process Improvement
• Identify opportunities to streamline, scale and better document operational processes, implementing improvements that increase efficiency, reduce friction across teams and supports the company’s continued growth.

Requirements

• 2+ years experience in a Business Operations Role or similar positions.
• 2+ years of customer service experience, managing both high-volume and critical requests.
• Strong attention to detail, with good judgement on when and how to escalate issues.
• Proven experience communicating with C-Suite level stakeholders.
• Experience using task management platforms (Asana, Linear, etc).
• Strong experience coordinating multiple high-priority projects (ideally leading or contributing to a 0-1 Software implementation or other high impact internal project).
• Advanced proficiency in Excel.

Benefits

• Remote-first global workforce + NY office.
• Annual company offsite + team onsites.
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more).
• Medical, dental & vision coverage (US + some other countries).
• 401k retirement plan + company match (US only).
• Wellness stipend.
• Home office set up / ergonomic equipment program.