Join Aprio's Information Technology team and you will help clients maximize their opportunities.
A Service Desk professional forms the foundation of an organization's IT support structure.
As the first point of contact for users experiencing technical issues or seeking assistance, this role is pivotal in ensuring smooth day-to-day operations and delivering excellent customer service.
The Service Desk technician is responsible for logging, diagnosing, and resolving basic technical problems, escalating more complex issues, and maintaining clear communication throughout the resolution process.

Technical Knowledge: Basic understanding of computer hardware, software, operating systems (Windows, macOS), network concepts, and common applications.
Communication Skills: Ability to communicate technical concepts to non-technical users in clear, straightforward language.
Problem-Solving: Logical approach to troubleshooting and resolving common technical issues.
Customer Service Orientation: Friendly, patient, and professional demeanor in all user interactions.
Organizational Skills: Efficient time management and ability to prioritize multiple requests.
Team Collaboration: Willingness to work with other IT staff and support teams.
Adaptability: Comfortable working in a fast-paced environment and adapting to new technologies and processes.
Education & Experience
Education: High school diploma or equivalent required. Relevant IT certifications (e.g., CompTIA IT Fundamentals, A+) are preferred but not mandatory.
Experience: Prior customer service experience is highly beneficial. Entry-level IT support experience or internship is desirable but not essential; comprehensive training is often provided.

Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way.
A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.
Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
Competitive compensation: You will be rewarded with competitive compensation.

Service Desk Analyst

Key skills