Key skills
Communication
About this role
Role Overview
- Serve as primary points of contact for customer inquiries across phone, live chat, and email
- Provide essential regulatory and compliance support
- Handle complex issues escalated beyond Tier 1
- Ensure timely, accurate resolutions aligning with company policies
Requirements
- Mid-level experience in customer support
- Strong attention to detail
- Excellent written and verbal communication skills
- Ability to multitask and handle complex issues
- Empathetic tone in customer interactions
Benefits
- Full benefits package including health/dental/vision
- Attractive 401 K plan