SupportYourAppRemote
Customer Support Consultant, Fluent French & English
Morocco
Contract
2 hours ago
No H1B
Key skills
CRM
About this role
Role Overview
- Respond and resolve customer inquiries and issues via emails, calls and chats
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Communicate with developers and other departments of various IT companies
Requirements
- Excellent French and English skills (C1 for both spoken and written)
- At least 1 year of experience in customer support
- Analytical and research skills
- Positive, responsible and proactive attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience with CRM systems
- Experience in technical support
Benefits
- Fixed schedule (Monday-Friday, 2 PM — 10 PM, GMT+0)
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development