About this role
Role Overview
- Respond to and resolve queries from our customer’s customers via email
- Escalate advanced/ complex queries to the appropriate internal channels
- Continuously improve your knowledge of the Paddle products
- Collect feedback, report any issues you come across, improve our processes and actively participate in team meetings
Requirements
- 0-2 years experience in a customer support, customer service, or customer-centric role
- proficient English speaker
- organised in communicating with teams across different time zones (GMT, AEST, EST)
- love interacting with and helping people
- share experiences and feedback with others in order to build skills
- continuously seek to improve, rather than settling for the current state
- investigative mindset and like to think out of the box
Benefits
- unlimited holidays
- 4 months of paid family leave regardless of gender
- learning fund
- regular internal and external training
- private healthcare
- retirement plans
- stock options
- wellness initiatives