Service Support Specialist – CT Computed Tomography

Role Overview

• Identify problems as they occur and provide action plans for highly complex problems and incidents for the modality of CT
• Provide product support either remotely or on-site (Internationally at times
• Canada and Latin America)
• Dispatch notifications to CSE's with quality action plan
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Drive individual KPIs to meet the needs of the customer/business.
• Proactively provide updates on assigned tasks as planned.
• Independently identify issues or problems, perform research, and develop corrective action and present to TST 4 and/or management.

Requirements

• Associates Degree or 2 years of vocational technical training required.
• More than 5 years’ experience working on Siemens CT systems and ability to demonstrate extensive knowledge in the product line of CT
• Proficient skills in typing and Outlook, Excel, Word, and other job critical applications
• Good communication skills
• SAP knowledge preferred
• Valid passport is required
• Bilingual preferred to include Portuguese or Spanish

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time