You are the first touchpoint in Customer Support for our users (employees of our corporate clients) and caregivers—always friendly, solution-oriented and reliable.
User support: point of contact for operational questions via email, in-app chat, WhatsApp or phone
Assist users in finding care options (e.g., childcare, eldercare or pet care)
Support users with any operational, technical or content-related questions
Help users find the right offers for their specific needs
Provide support via email, in-app chat, WhatsApp or phone
Caregiver support: qualitative verification/quality vetting of our caregivers
Point of contact for caregivers for operational questions via email, in-app chat, WhatsApp or phone
Recruiting new caregivers
Organize corporate events: planning childcare and holiday programs for corporate clients
Analysis & continuous improvement: evaluate user feedback and derive concrete optimization suggestions for our product team
Optimize our processes
Develop and scale Customer Support in our DACH markets and beyond
Requirements
Several years of professional experience in Customer Support
Hands-on mentality, strong organizational skills and an eye for detail
Excellent communication skills and empathy—both written and verbal
Independent, structured and solution-oriented working style, especially under pressure
Confident use of digital tools and support systems
Proven experience in a dynamic, agile environment (e.g., startup)
German at native speaker level, good English skills; French and/or additional languages are a plus
Initial experience in recruiting is an advantage
Benefits
Use our heycare app yourself (e.g., access to our extensive mental health offerings)
Work from our Munich office in the Werksviertel or fully remote within Germany (FYI: the Customer Happiness team works remotely)
Access to Wellpass
Three team events per year—for genuine team spirit
Use our learning & development budget to grow your skills
Real impact! Help us make the world a little better and make work–life integration easier and more natural