Identify, research, and reach out to relevant influencers and UGC creators
Support the coordination of influencer campaigns, including briefing, deliverables, timelines, and approvals
Assist with negotiations and ensure contracts and usage rights are agreed
Build and maintain long-term creator relationships and grow a network of talent for ongoing collaboration
Regularly source and coordinate authentic UGC aligned with campaign objectives
Assist with the creation and production of short and long-form content when necessary
Repurpose existing content into platform-native formats as required
Support scheduling and publishing across TikTok, Instagram, YouTube, and other relevant platforms
Stay up to date with platform trends and suggest reactive content opportunities
Manage engagement across all social platforms, nurturing our community through timely, on-brand responses to comments and messages
Regularly monitor and respond to reviews on Trustpilot and Google, ensuring timely, professional replies and adherence to best-practice guidelines
Track review performance, flag trends, and escalate recurring themes to the wider team

2-3 years experience in social media, influencer marketing or a related field (internships included)
Experience working with influencers, creators, or supporting on creator campaigns
Strong written and verbal communication skills, with the ability to liaise confidently with creators, internal teams, and patients
Highly organised, able to manage multiple campaigns, creators, and deadlines efficiently
Comfortable creating social content when required, with support from our Brand & Content Executive
Basic confidence with editing/design tools such as Canva, Photoshop, or similar
Passionate about Instagram, Facebook, TikTok and other social media trends, with a willingness to learn new platforms and formats
Confidence in managing online reviews and ratings, including responding on platforms such as Trustpilot and Google in line with best-practice guidelines
Commercially aware and interested in understanding engagement and performance metrics and how they relate to our wider growth strategy
Experience in healthcare or other regulated industries is advantageous but not essential
Familiarity with Reddit or other forum-based communities is desirable but not essential.

25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
Up to 5% employer matching contributions
Work-from-home options, cycle-to-work scheme, and more
Collaborate across teams and represent Montu at events, with support to grow your skills and impact
Enhanced Maternity & Paternity Leave

Social Media Coordinator

Key skills