Responsible for samples registration, test report preparation in LIMS, reports and invoice delivery as per the TAT.
Keeping track of the due dates of the samples and follow-up with the HODs for delivering the results well before the committed due dates.
Transferring all the client related issues to the laboratory and ensuring that the client issues are cleared in time so that it will not affect the payments.
Daily updating the Lab-manager about the sample registered, samples on –hold, reports& invoices dispatch publishing the daily status.
Follow-up with the clients on the draft reports and ensure final reports are printed and invoices are made as per the TAT.
Maintaining the information related to samples, customer communications, POs, Quotations, Copies of the test reports, invoices, analysis s raw data by filing the same in archival in the form of individual files.
Coordination with the other departments for samples forwarding, getting the raw data, results entry in the LIMS and test reports approval form the QA.
Updating the daily production tracker.

Science Graduate or Equivalent degree holder.
2
5 years of experience as a Front Office or Customer Support from Food Laboratory.
Client focused, customer service disposition.
Good communication skills.
Highly organized and self-motivated.
Proactive
Able to work under pressure
Should be well versed with MS Office

Executive – Customer Support

Key skills