Support our Implementation and Onboarding team members in EMEA by providing coaching and guidance to achieve individual and team goals
Drive overall strategy and execution for the function in EMEA, which includes teams like Technical Account Management, Project Management, Customer Training, and Solutions Architecture
Foster a culture of ownership, experimentation, and performance, with a strong bias toward business impact
Engage with customers and internal teams to support high-priority issues and escalations, helping navigate challenges to resolution.
Prepare and deliver reports to senior management including, visibility into customer status and team performance.

10 years in a pre
or post-sale capacity SaaS role. Ideally with broad experience across the customer lifecycle.
5+ years experience in a role managing customer and internal projects. Ideally having spent time focusing on the SaaS and/or security space.
5+ years in building and leading teams, including coaching, performance development, and feedback in a post-sale implementation and onboarding environment.
A proven track record in successful implementations, planning, and enabling cross-functional teams to unlock sales opportunities.
Deep experience building and executing a cohesive customer journey framework with key milestones and seamless handoffs.
Familiarity with onboarding and implementation tooling, including project management, customer communication, and progress-tracking systems, with an interest in improving workflows and adoption over time.
Bonus: Personal experience with 1Password or another password manager.

Director, Implementations and Onboarding

Key skills