Customer Onboarding & Adoption (EMO + AEMC) Lead end‑to‑end onboarding for EM customers
Deliver product application expertise through customer training, on‑site coaching, and targeted value‑selling sessions
Monitor adoption metrics and develop action plans to improve usage, retention, and customer satisfaction
Partner closely with DARs (Digital Adoption Reps) to segment customers
Act as the regional technical SME for EM digital solutions
Engage with product owners, marketing teams, and internal technical groups
Conduct regular enablement sessions for dealer teams, DARs, and internal stakeholders

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations
Products and Services: Knowledge of major products and services and product and service groups
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques
Effective Communications: Understanding of effective communication concepts, tools and techniques
Negotiating: Knowledge of successful negotiation concepts and techniques
Relationship Management: Knowledge of relationship management techniques
Technical Excellence: Knowledge of a given technology and various application methods
Value Selling: Knowledge of the principles and practices for selling products, technology and services

Senior Product Adoption Consultant

Key skills