Lead end-to-end experience design for complex traveler and partner journeys across core experiences such as booking, servicing, and communications, from problem framing through delivery and iteration.
Translate ambiguous business problems, data insights, and customer needs into clear design hypotheses, flows, and interaction patterns that improve usability and business outcomes across multiple Expedia Group products.
Create and evolve interaction models, information architecture, and detailed UX deliverables (including user journeys, wireframes, and prototypes) that are scalable across platforms and adaptable to multiple domains.
Partner closely with Product, Engineering, Research, Data, and Content teams to define requirements, validate solutions with customers, and ensure high-quality implementation of designs that align with technical, platform, and business constraints.
Advocate for design standards, accessibility, and design systems usage, contributing reusable patterns and guidelines that increase consistency, efficiency, and quality across core experiences.
Apply familiarity with AI-driven systems, tools, or workflows and AI/ML concepts to improve traveler and partner experiences, and safely integrate and operate AI/ML‑enabled solutions that enhance task completion, personalization, or support.

Bachelor’s degree in Design, Human-Computer Interaction, a related field, or equivalent practical experience in user experience or product design.
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10+ years designing digital product experiences (consumer or enterprise), with deep experience in scaling complex systems.
Experience delivering digital products or services as a UX or product designer, including demonstrated ownership of complex flows or surfaces within a core product area.
Proficiency in core UX skills including user flows, interaction design, information architecture, prototyping, and using qualitative and quantitative insights to inform design decisions.
Experience collaborating with cross-functional teams such as Product, Engineering, and Research to ship designs that align with technical constraints, platform capabilities, and business objectives.
Familiarity with AI-driven systems, tools, or workflows and applying foundational AI/ML concepts to real-world product problems in partnership with technical teams.

Product Design Lead, Core Experiences

Key skills