Director, Solutions Engineering

Role Overview

• Define and evolve the integration strategy aligned to company growth objectives.
• Establish and maintain a scalable integration architecture framework that supports rapid partner expansion and product innovation.
• Collaborate with the CTO, VP of Software Engineering, VP of Sales, VP of Alliances, and VP of Services to align roadmaps and release planning.
• Identify opportunities to standardize, templatize, and productize integrations to improve margin and reduce implementation timelines.
• Define and execute an AI strategy within Solutions Engineering that leverages automation, intelligent mapping, and generative tooling to accelerate integration discovery, design, and documentation while improving quality and consistency.
• Identify and implement AI driven capabilities such as predictive integration scoping, anomaly detection, and performance optimization to improve delivery velocity, reduce defects, and enhance scalability across the integration portfolio.
• Own the design, planning, and execution of integration initiatives across customers and partners.
• Ensure best practices in API design, security, identity management, data exchange, and performance optimization.
• Maintain technical governance standards that ensure reliability, scalability, and compliance across all integrations.
• Partner with Product and Engineering to influence platform capabilities that enhance integration velocity and repeatability.
• Establish and continuously improve integration discovery, estimation, documentation, and deployment processes.
• Develop metrics and reporting to track portfolio health, throughput, quality, and customer impact.
• Ensure seamless transition from implementation to operational support with clear ownership and documentation.
• Drive continuous improvement initiatives across tools, processes, and methodologies.
• Build, mentor, and retain a high performance Solutions Engineering team.
• Foster a culture of accountability, technical excellence, collaboration, and transparency.
• Recruit top engineering and technical services talent.
• Provide hands on coaching and technical guidance where appropriate.
• Develop succession planning and career growth paths within the organization.
• Serve as the executive escalation point for complex integration challenges.
• Collaborate with Sales and Alliances to support pre sales technical strategy for key partners.
• Partner with Services and Conversions teams to ensure seamless execution and alignment.
• Communicate clearly and consistently with stakeholders at all levels of the organization.

Requirements

• 10 or more years of engineering or technical services experience, with a strong record of delivering cloud based solutions.
• At least 3 years of experience leading engineering or technical services teams.
• Extensive experience integrating SaaS platforms across public cloud, on premise, and hybrid environments.
• Demonstrated experience scaling integration portfolios in high growth environments.
• Deep expertise in REST, SOAP XML, ETL, identity management, OAuth, SAML, and secure API design.
• Experience with at least one major public cloud provider.
• Strong understanding of distributed systems, transactional databases, caching systems, and API frameworks.
• Experience across compute, storage, networking, monitoring, and infrastructure security domains.
• Solid grounding in security best practices and compliance requirements.
• Experience in financial systems, payments, banking, or regulated enterprise SaaS environments preferred.

Tech Stack

• Cloud
• Distributed Systems
• ETL
• SOAP

Benefits

• Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.