Key skills
Product ManagementCommunicationTime Management
About this role
Role Overview
- Act as a technical leader for the Javelina platform, making key architectural decisions and designing scalable solutions that integrate seamlessly with other systems.
- Serve as a subject matter expert on vendor platforms and business processes, delivering strategic guidance to cross-functional teams.
- Translate business and technical requirements into effective system solutions aligned with organizational needs and enterprise standards.
- Develop and maintain comprehensive documentation, including Standard Operating Procedures (SOPs), user manuals, and desk-level guides.
- Support strategic projects, providing gap analysis, defining system requirements and leading user acceptance testing.
- Monitor and maintain vendor platform functionality, ensuring performance aligns with platform KPIs and organizational SLAs.
- Design and manage a repeatable release management framework for vendor platforms, ensuring consistent deployment and change control practices.
- Build strong vendor relationships during implementation by establishing issue management, invoice reconciliation, and SLA monitoring frameworks; transition vendor ownership to appropriate HPA team members when appropriate
- Facilitate internal user groups and gather stakeholder feedback on platform usability, accessibility, effectiveness, and system compatibility.
- Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.
Requirements
- Bachelor’s degree or equivalent experience
- Deep technical and functional knowledge of Javelina
- 5+ years of experience in business analysis and/or product management within the healthcare industry
- Advanced subject matter expertise in end-to-end claim adjudication processes and systems
- Proven track record of supporting complex, multi-layered processes and projects
- Strong ability to analyze complex requirements and design scalable, maintainable system solutions
- Excellent interpersonal skills with experience facilitating user groups and gathering cross-functional feedback
- Outstanding analytical and conceptual thinking skills
- Clear and effective written and verbal communication skills
- Experience creating detailed reports and delivering presentations
- Strong planning, organizational, and time management abilities
Benefits
- alternative medicine coverage
- flexible PTO
- up to 16 weeks paid parental leave
- paid holidays
- 401k program
- cell phone reimbursement
- transportation perks
- education reimbursement
- 1 week of paid paw-ternity leave