Key skills
CommunicationNegotiationAccount Management
About this role
Role Overview
- Build strong, professional relationships with key contacts at assigned client companies, both at franchise and corporate levels.
- Brings together the right team members (Technicians, Ops managers, support staff, technical teams, and leaders) to meet client goals and expectations.
- Stays up to date on industry trends and best practices, and shares useful insights with clients
- Manages contract renewals and handles price increases
- Regularly checks in with clients to understand their needs and improve their programs.
- Communicates clearly and professionally with key contacts, including senior executives.
- Completes and submits required weekly, monthly, and annual reports, and handles related administrative tasks.
- Take on additional duties as needed.
Requirements
- Must have a bachelor’s degree in business or management-related field and five years of account management experience
- Self-motivated and able to work well under pressure in fast-changing situations.
- Proven ability to successfully complete projects and initiatives.
- Strong verbal and written communication skills.
- Professional presence and confidence when working with senior leaders.
- Strong negotiation skills with a history of achieving results.
- Good understanding of financial concepts and overall business operations.
- Proven ability to motivate and inspire a team.
- Strong attention to detail.
- Good judgment and decision-making skills.
- Willing and able to travel by car and plane to meet clients, visit field operations, and attend meetings or conferences as needed.
- Comfortable using Google tools (Docs, Sheets, Calendar, Drive, etc.).
Benefits
- Company cell phone and laptop
- Company paid holidays, vacation and sick time.
- Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
- Employee Assistance Program that offers services such as free counselling services and other benefits
- Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
- Employee Discounts
- Fantastic Tuition Reimbursement benefits & Scholarship Programs
- Ongoing job training and potential for advancement in a growing organization