Responsible for aligning their team with the department, functional and company goals and guiding principles.
Supervise a team that performs closely related tasks along with performing individual tasks alongside the team.
Use seasoned professional concepts and company objectives to resolve complex issues in creative and effective ways.
Meet goals and objectives in which the process is defined as assigned.
Delegate work to their team according to established procedures.
Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained.
Monitor daily operations of team including but not limited to productivity, accuracy, service level offered to customers, attendance, and call monitoring.
Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
Prepare performance evaluations and meets with team members by scheduled deadlines.
Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department.
Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements.
Responsible for aligning the team with the department, functional and company goals and guiding principles
Perform other duties as assigned
Comply with all policies and standards

Bachelor's Degree or equivalent experience
4-6 years as an account manager, leading or supervising sales teams, or related experience
Ability to act independently to determine methods and procedures on assignments for their team
Can administer people and resource management through others
Ability to work with others to complete department deliverables
Displays a high level of business acumen
Works well in a team environment and contributes to building a positive team spirit
Ability to multi-task and handle numerous assignments simultaneously
Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers
Identifies and resolves problems in a timely manner
Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification
Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Comprehensive medical, dental, and vision benefits
401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance
Paid time off: You’ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Bonus: You’ll be eligible for an annual discretionary bonus up to 10% of base salary.

Inside Sales Supervisor

Key skills