Platform Support Engineer

Role Overview

• Provide Tier 2 technical support for the Stadler Digitalization Platforms with a strong DevOps orientation.
• Cover application monitoring, advanced incident investigation, and ownership of the support documentation.
• Collaborate with Level 1 to manage the playbook library.

Requirements

• Degree in Computer Science, Information Technology, or equivalent professional experience.
• Hands-on experience operating Kubernetes environments, including deployment management with Helm.
• Proficiency with Infrastructure as Code, preferably using Terraform in Microsoft Azure environments.
• Strong knowledge of monitoring stacks such as Prometheus, Grafana, and Loki for continuous platform health oversight.
• Experience with CI/CD pipelines and Git-based source code repositories.
• Solid understanding of Linux administration, with scripting skills in Bash or Python to automate operational tasks.
• Experience performing backup, restore, and disaster recovery activities.
• Familiarity with Jira and Confluence for incident management and documentation.
• Strong analytical skills, clear technical communication, and effective collaboration across teams.
• Ability to onboard, support, and guide team members in operational procedures.
• Competence in tracking, prioritising, and reporting incidents, system availability, and operational KPIs.
• Adherence to internal policies, IT security standards, and management frameworks such as ISO 9001, 14001, 45001, and 22163.
• Methodical and structured approach to diagnosing and resolving issues.
• Skilled in handling Severity 2 incidents within required SLAs (response 1–4 h; resolution 1–16 h).
• Able to coordinate Severity 1 incident responses with Tier 3 Engineering (SLA: response within 15–60 min).
• Experience applying configuration adjustments, patches, and temporary workarounds to restore service quickly.
• Ability to produce detailed Root Cause Analysis (RCA) documentation for high-impact incidents.
• Strong interpersonal and communication skills, in Portuguese and English (spoken and written).

Tech Stack

• Azure
• Grafana
• Kubernetes
• Linux
• Prometheus
• Python
• Terraform

Benefits

• Work that fits your life, not the other way around
• Offices designed to make you feel like you belong
• A team that knows how to work hard, but also how to have fun
• Pay that makes you feel valued, plus performance-based rewards
• Your growth is our priority: training, support, and opportunities!
• Private Health Insurance Because your health and peace of mind matters.
• Employee Assistance Programme Confidential support for you and your household from mental health to legal or financial advice, we're here for whatever life throws your way.
• Home Office Support Get what you need to work comfortably from home, without turning your living room into an ergonomic nightmare.
• Extra Holidays The longer you’re with us, the more you get. Two extra days after your first year, and more as time goes on.
• Extra Parental Leave Two additional months of fully paid leave for both parents — whether you're welcoming a child by birth or adoption.
• Flex-time We don’t clock-watch. Work when it makes sense for you, as long as it works for your team and goals.
• Gradual Return to Work Support Returning after a long break? We’ll help you ease back in with a plan that fits your pace and needs.
• Away From Keyboard
• Sabbatical programme Long-term employees can take time off to explore new ideas, projects or experiences and come back with fresh eyes and stories to tell.