CloudOps Support Engineer

AddSource is a company focused on healthcare software IT, and they are seeking a CloudOps Support Engineer. The role involves supporting AWS cloud infrastructure and platform services, ensuring availability and reliability, and driving operational efficiency through automation.

Responsibilities:

• Provide L2 and L3 support for AWS cloud infrastructure and platform services
• Support CloudOps activities during the 7 AM – 7 PM Central US time support window
• Act as a module-level technical owner for cloud environments, ensuring availability and reliability
• Manage incidents, perform root cause analysis, and implement preventive solutions
• Proactively identify and implement automation to reduce manual operational effort
• Design and implement QA and infrastructure validation automation, especially during lean periods
• Drive delivery value through ticket reduction, operational efficiency, cost optimization, and process improvements
• Ensure compliance with healthcare security, privacy, and regulatory requirements
• Collaborate with application teams, security, QA, and onshore stakeholders
• Support cloud releases, environment provisioning, and post-deployment validations
• Mentor junior engineers and promote best practices, documentation, and continuous improvement

Requirements:

• Healthcare Software IT
• HIPAA
• DevOps and SRE practices
• CloudOps (AWS)
• Infrastructure as Code (IaC)
• Monitoring
• Security
• Automation
• other Cloud Operations related technologies