Own the Care Operations product roadmap end-to-end, including problem identification, prioritization, and delivery
Own product direction for outreach, intake, authorization, scheduling, and care team tooling
Define and drive your own roadmap, grounded in real care team needs and aligned with company priorities, rather than executing against a pre-defined backlog
Partner day-to-day with Engineering, external development partners, and Design to ship, iterate, and improve workflows
Establish direct feedback loops with care teams, including CHWs, Operations, and Clinical staff
Define requirements, acceptance criteria, and success metrics for shipped features
Ensure new tools are adopted, usable, and meaningfully improve how care teams work
Own stewardship of existing care operations systems, ensuring they are reliable, usable, and not creating unnecessary operational or financial drag
Partner with Operations, Clinical, and Finance to determine when to improve, tolerate, or sunset existing tools based on real usage and impact
Own system transition and sunset sequencing for legacy tools within the Care Operations domain, including defining readiness gates and cutover plans

5+ years of product management experience or equivalent experience owning complex operational systems
Experience working on healthcare operations, care coordination, or EHR-adjacent products
Experience managing system transitions, migrations, or vendor sunsets
Comfort balancing stewardship of existing systems with forward-looking product development
Strong ability to operate in ambiguous, early-stage environments
Demonstrated ownership of outcomes, not just delivery of requirements
Experience partnering closely with Engineering, Design, and Operations teams
Excellent communication and stakeholder management skills
Comfort using AI-enabled tooling to accelerate product development and operational workflows.
Experience with care delivery workflows, value-based care, or Medicaid populations (preferred)
Familiarity with Athena or similar EHR systems (preferred)
Experience working with external development partners or vendors (preferred)
Background in workflow-heavy or operationally complex domains (preferred)
Experience operating across multiple product teams, maintaining consistency and standards while teams execute independently (preferred)

Competitive salary
Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Flexible PTO policy
take the time you need to recharge
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.

Senior Product Manager, Care Operations

Key skills