About this role
Role Overview
- Handle the resolution of internal and external requests, managing pending lists, reviewing processes and invoices, and verifying documentation to ensure compliance.
- Provide support across multiple channels, addressing inquiries that require detailed analysis and follow-up actions.
- Respond to customer inquiries and feedback.
- Prepare training materials and participate in audits of customer service and processes to ensure quality and efficiency in service delivery.
- Provide ongoing support to clients, contributing to workflow optimization and improving the user experience.
- Support service for strategic clients, such as construction companies, real estate agencies, and government bodies, ensuring personalized and efficient service.
Requirements
- High school diploma.
- Valid driver's license (CNH) preferred.
Benefits
- Health insurance
- Private pension plan
- Meal voucher (VR) and food voucher (VA)
- Transportation voucher
- Christmas hamper
- Paid day off for your birthday
- Extended maternity and paternity leave
- Childcare assistance for mothers and fathers
- Wellhub (Gympass) corporate benefit
- Profit Sharing Program (PPR)