About this role
Role Overview
- Handle resolution of internal and external requests, managing pending lists, reviewing processes and invoices, and checking documentation to ensure compliance.
- Provide support via multiple channels, handling requests that require detailed analysis and follow-up actions.
- Respond to customer communications.
- Prepare training materials and participate in audits of customer service interactions and processes to ensure quality and efficiency.
- Provide ongoing support to clients, contributing to workflow optimization and improvement of the user experience.
- Provide support in servicing strategic clients, such as construction companies, real estate agencies, and government bodies, ensuring personalized and efficient service.
Requirements
- High school diploma or equivalent.
- Driver's license (CNH) preferred.
Benefits
- Medical insurance
- Private pension plan
- Meal voucher (VR) and Food voucher (VA)
- Transport allowance
- Christmas hamper
- Birthday day off
- Extended maternity and paternity leave
- Childcare assistance for mothers and fathers
- Wellhub (Gympass) partnership
- Profit-sharing program (PPR)