About this role
Role Overview
- Handle internal and external requests, processing pending lists, reviewing processes and invoices, and verifying documentation to ensure compliance.
- Provide service through multiple channels, handling requests that require detailed analysis and follow-up actions.
- Respond to customer inquiries and feedback.
- Prepare training materials and participate in audits of service interactions and processes to ensure quality and efficiency in service delivery.
- Provide ongoing support to clients, contributing to workflow optimization and improvement of the user experience.
- Support servicing of strategic clients such as construction companies, real estate agencies and government bodies, ensuring personalized and efficient service.
Requirements
- High school diploma (or equivalent).
- Driver's license (CNH) preferred.
Benefits
- Health insurance
- Private pension plan
- Meal voucher (VR) and food voucher (VA)
- Transportation voucher
- Christmas hamper
- Birthday day off
- Extended maternity and paternity leave
- Childcare assistance for mothers and fathers
- Wellhub (Gympass) corporate wellness benefit
- Results Participation Program (PPR)