About this role
Role Overview
- Act on resolving internal and external requests by processing pending lists, reviewing processes and invoices, and verifying documentation to ensure compliance.
- Provide support across multiple channels, handling requests that require detailed analysis and follow-up actions.
- Respond to customer inquiries and complaints.
- Prepare training materials and take part in audits of customer service interactions and processes to ensure quality and efficiency in service delivery.
- Provide continuous support to clients, contributing to workflow optimization and improvement of the user experience.
- Support service to strategic clients such as construction companies, real estate agencies, and government entities, ensuring personalized and efficient service.
Requirements
- High school diploma.
- Brazilian National Driver’s License (CNH) preferred.
Benefits
- Private Health Insurance
- Private Pension Plan
- Meal Voucher (VR) and Food Voucher (VA)
- Transportation Voucher
- Christmas hamper
- Birthday day off
- Extended maternity and paternity leave
- Childcare allowance for mothers and fathers
- Wellhub partnership (Gympass)
- Results Participation Program (PPR)