About this role
Role Overview
- Act to resolve internal and external requests, managing pending lists, analyzing processes and invoices, and reviewing documentation to ensure compliance.
- Provide service across multiple channels, handling requests that require detailed analysis and follow-up actions.
- Respond to customer inquiries and communications.
- Prepare training materials and participate in audits of service interactions and processes to ensure quality and efficiency in service delivery.
- Provide ongoing support to clients, contributing to workflow optimization and improvement of the user experience.
- Support service delivery to strategic clients, such as construction companies, real estate agencies, and government bodies, ensuring personalized and efficient service.
Requirements
- High school diploma.
- Driver's license (CNH) preferred.
Benefits
- Health insurance
- Private pension
- Meal Voucher (VR) and Food Voucher (VA)
- Transportation voucher
- Christmas hamper
- Birthday day off
- Extended maternity and paternity leave
- Childcare assistance for mothers and fathers
- Wellhub (Gympass) corporate membership
- Profit Sharing Program (PPR)