About this role
Role Overview
- Handle internal and external requests, manage pending lists, analyze processes and invoices, and verify documentation to ensure compliance.
- Provide support through multiple channels, handling requests that require detailed analysis and subsequent actions.
- Respond to customer inquiries and complaints.
- Prepare training materials and participate in audits of service interactions and processes to ensure quality and efficiency in service delivery.
- Provide ongoing support to clients, contributing to workflow optimization and improvements to the user experience.
- Support service delivery for strategic clients—such as construction companies, real estate agencies, and government bodies—ensuring personalized and efficient service.
Requirements
- High school diploma or equivalent.
- Valid Brazilian Driver's License (CNH) preferred.
Benefits
- Health insurance
- Private pension plan
- Meal allowance (VR) and food allowance (VA)
- Transportation allowance
- Christmas gift basket
- Birthday day off
- Extended maternity and paternity leave
- Childcare assistance for mothers and fathers
- Wellhub (Gympass) membership
- Profit-Sharing Program (PPR)