Design, build, and improve backend and/or full-stack systems that power the AI assistant platform, internal agent tools, and customer self-serve flows
Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web
Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency
Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal use cases and partner deployments
Own features end-to-end — from technical design through implementation, testing, deployment, monitoring, and iteration
Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices
Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction

3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications
Strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively
Strong communication skills and comfort collaborating with cross-functional teams
Hands-on experience with AI coding tools and a demonstrated ability to integrate them effectively into your workflow.
Experience with conversational AI, LLM orchestration, or automation systems
Experience building AI-first products (not just using AI as tooling)
Experience building customer service, CRM, telephony, contact center, or workflow automation tools
Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks
Experience integrating with external systems (telephony APIs, identity providers, payment gateways, CRMs)
Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

Senior Software Engineer – Customer Experience Platform

Key skills