Utilize sophisticated data analytics techniques to gain deep insights into customer behavior and interactions with our lending products.
Lead efforts to translate complex data into actionable strategies that improve customer processes – loan execution, payments, retention refi’s, and overall high yield customer funnel activity.
Forge strong partnerships with Texas Leadership and the Data Scientist (Credit Risk) teams to drive the development of innovative predictive models.
Spearhead initiatives for the continuous growth of our Texas P&L, aligning with business Objectives and Key Results (OKRs).
Function as a key strategic advisor to the Texas leadership team, leveraging data to solve complex problems, identifying market trends, and uncovering new opportunities.
Drive data-driven decision-making processes across the organization.
Oversee the design and administration of A/B tests across various channels for consumers in Texas.
Analyze test results meticulously, deriving meaningful insights to inform Texas business evolution and business strategy.
Develop and maintain comprehensive reports, dashboards, and metrics to continuously monitor and evaluate the performance of Texas.

Bachelor’s degree in quantitative Field (Engineering, Statistics, Mathematics, Economics, or another comparable quantitative field) and/or Business/Finance (MBA preferred).
Demonstrated track record of a minimum of 5 years in consumer lending (preferably within the non-prime sector), accompanied by a proven 3+ years of experience in leading functions and teams.
Written and verbal communications skills; adaptability and flexibility to a changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.
Financial services lending analytics experience is required; sub-prime preferred.
5 + years of analytics experience with people, leadership experience and interest in guiding and building an elite analytics team.
Proficiency with programming in SQL scripting for data mining/extraction is a must.
Detailed understanding of building good technical solutions with the ability to work with leaders, engineers and data scientists into troubleshooting and solving problems.
Ability to break large projects into smaller pieces to meet deadlines and ability to convert ideas into testable hypotheses and/or next steps.
Effectively use analytics tools such as Tableau/Sigma to diagnose issues and suggest improvements to drive key business metrics.
Demonstrate business acumen and quantitative thought leadership.
Strong sense of intellectual curiosity balanced with humility, drive, and teamwork.
Ability to operate at a speedy pace in research and implementation.

Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

Director – Operations Analytics

Key skills