Operations Consultant – SES

Role Overview

• This position will serve as the Bureau of Monitoring and Quality Improvement Central Region Deputy Supervisor; assigned to assess the performance of services provided to the Department youth in provider-operated programs or state-operated facilities
• Reports directly to the Regional Supervisor
• Supervises employees, spend most of the time communicating with, motivating, training, and evaluating employees, planning, and directing employees’ work
• May be directly responsible for the hiring, orientation, training, and supervision of staff in the region
• Assists with developing the regional annual compliance and supplemental monitoring schedule and assigning monitors to conduct reviews.
• Assists with ensuring all applicable juvenile justice programs and services in the applicable Monitoring and Quality Improvement region receive at least one annual compliance review and applicable supplemental review(s).
• Aids and supports the Monitoring and Quality Improvement staff.
• Serves as a peer on annual compliance or supplemental programmatic monitoring reviews.
• Update all needed information in the Program Monitoring and Management (PMM) system in the Department’s Juvenile Justice Information System (JJIS), if applicable.
• Assist in providing technical assistance and in the development of an outcome-based corrective action plan (OBCAP), if applicable, and perform verification monitoring site visits to determine compliance with the OBCAP and provide information to the program area, contract manager, and program/provider.
• Reports any critical issues noted during annual compliance or supplemental program monitoring reviews to the Regional Monitor Supervisor and aids in the completion of the program alert form.
• Reviews quarterly Prioritization and Planning Monitoring tool and participates in the development of the annual compliance and supplemental programmatic monitoring review schedule.
• Assists the Prioritization and Planning unit in the annual review and development of standards, guidelines, and monitoring tools.
• Coordinates and/or participates in meetings, committees, training events, workgroups, peer reviews, and task force groups, as requested.
• Coordinate pre-operational and post-operation reviews for new programs and provide information to the program area and contract manager.
• May be requested to assist program area staff with performing incident management reviews and relay the information back to the program area.
• Responsible for reviewing and editing all annual compliance reports and supplemental monitoring summaries to ensure their accuracy and timely completion.
• Provides training and consultation to Department staff in monitoring services.

Requirements

• Preference will be given to candidates with a bachelor’s degree from an accredited college or university or four years of professional experience and 2 or more years of supervisory experience
• Two or more years of experience in detention, prevention, probation, residential, or other human services fields is preferred
• Three or more years of contract monitoring, contract management, and/or contract procurement experience
• Previous audit or monitoring experience is preferred