Align Order Management initiatives to the target operating model, business capabilities, and value streams, resolving gaps and driving strategic outcomes
Lead development and governance of business use cases and value frameworks, partnering with analytics to define, measure, and communicate value realization
Partner with Program Managers and Project Managers to ensure initiatives are execution-ready, outcome-driven, and aligned to value, readiness, and adoption milestones
Coordinate quality planning and testing strategy with enterprise QA, aligning resources, timing, and coverage to program milestones and business risk
Own program-level communications and orchestrate change enablement, supporting readiness, training, and adoption across the enterprise
Serve as an integration point across delivery, analytics, QA, and change teams, driving consistency and maturity in program standards, templates, and operating rhythms
Identify and proactively mitigate risks related to readiness, adoption, quality, or value leakage, ensuring transparency and stakeholder understanding

Bachelor’s degree in Business, Information Systems, Operations, Supply Chain, or a related field or equivalent experience
PMP, PgMP, SAFe, or equivalent program/project management certification; relevant change management and agile/product management certifications
10+ years of experience in program operations, business operations, transformation, or enterprise delivery roles
Proven success delivering complex, multi-stakeholder initiatives spanning business and technology environments
Demonstrated ability to translate strategy into structured, executable plans
Strong grasp of hybrid delivery methodologies (agile, waterfall, product-centric approaches) and adaptability to evolving needs
Experience aligning cross-functional teams around shared outcomes without direct authority
Strong systems thinking and ability to identify interdependencies across work streams
Experience navigating matrix organizations and influencing senior stakeholders
Proactive risk identification related to adoption, quality, and value realization
Strong executive communication and facilitation capabilities
Strategic and integrative thinking, value-oriented decision making, structured problem solving, and clear, persuasive communication
Comfort operating in ambiguity and complexity, with organizational and execution discipline

Senior Manager, OM Program Operations

Key skills