Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment.
Contribute to a respectful and inclusive team environment.
Perform people-related actions to update team member information.
Lead and monitor the store’s ongoing training strategy.
Address all employee concerns or issues.
Drive team engagement by ensuring team members are provided recognition and continuous check-ins.
Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment.
Manage and direct in-store team members to ensure optimal customer service.
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store.

A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Store Manager

Key skills