Manage all customer communications with speed and accuracy
Build solid relationships with the customer base by providing order updates regularly
Manage purchase orders from entry to completion
Communicate any delays or order changes to the customer
Prepare documentation of customer communications
Coordinate with Schedulers any sudden changes or cut ins of emergency orders
Create End of Day reports for Scheduling and Shipping departments
Develop relationships with outside Sales Representatives concerning their customer base to better serve the customer
Recognize customer order histories that may affect budget and planning
Identify and contact customers that have not ordered within a time frame
Perform any other project/task as assigned by Management.

High School diploma or equivalent
Associates Degree in Business Administration or related field preferred
Experience may be considered in lieu of education
Five (5) years' related work experience in a manufacturing environment
Two (2) years' experience in customer service in the manufacturing industry preferred
Strong written, verbal, and interpersonal communication skills
Strong computer/systems skills
MS Office (Excel/Word/PowerPoint/Outlook)
Ability to manage competing demands and deal with frequent changes, delays or unexpected events through organization, prioritization, and problem-solving skills
Ability to work effectively in a fast-paced environment establishing priorities and managing multiple tasks and demands
Good cooperation and collaboration skills
Attention to detail, high energy, self-motivated and self-reliant
Ability to handle multiple tasks and meet tight deadlines
Ability to interact well with all personality types.

Customer Service Representative

Key skills