Travel Customer Service Representative (Remote)

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative to support clients throughout their travel journey. This client-facing role involves assisting with travel bookings, providing information about destinations, and ensuring a seamless customer experience.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Requirements:

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences
• Customer service experience (travel, hospitality, or service-related experience preferred)