Service Desk Technician – Bilingual Portuguese/English

Role Overview

• Provides support via phone, e-mail and chat to employees of corporate clients
• Assists users in troubleshooting Outlook
• Provides support for Microsoft Operating Systems and Office Products
• Handles 50-60 issues per day efficiently and appropriately

Requirements

• 1 year experience in call center or service desk environment
• Knowledge of various PC hardware and software applications including: Windows 7, Windows 10, Office 365 Support
• Proficient use of Microsoft Office applications
• Strong technical and client interaction skills

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Remote work options