Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions
Uphold high standards of productivity and quality in customer service interactions
Navigate various customer service platforms and tools to deliver efficient and effective support
Collaborate with other agents and CX leadership to resolve customer issues promptly
Participate in training and development programs to enhance your knowledge base and customer service skills
Contribute to the team's success by meeting and exceeding service and performance goals
Escalate medically related inquiries to the appropriate teams.
Become a subject matter expert in all Hims & Hers products and offerings

2+ years experience providing customer service, preferably in healthcare industry
2+ years experience working from home in a quiet, distraction free environment
A high school diploma or equivalent; a degree in a related field is a plus
Exceptional customer service skills with a passion for helping others
Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically
The ability to multitask and navigate multiple digital platforms efficiently
A positive attitude and the ability to work well in a team environment
The flexibility to adapt to a fast-paced, dynamic work setting
A commitment to maintaining confidentiality and handling sensitive information with discretion
Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
Willingness and ability to work non-standard business hours, including weekends, evenings & holidays

Customer Support Agent

Key skills