Senior General Manager, Mixed-Use

Role Overview

• The Senior General Manager (SGM) will serve as a key member of the leadership team, overseeing property management services for a new and exciting sports anchored mixed-use lifestyle development in Miami, from ground-up to grand opening.
• The SGM will be entrusted with managing properties in strict accordance with JLL's established standards, procedures, and the Management Agreement.
• Focus on achieving financial targets, meeting operational objectives, and ensuring the highest levels of client and tenant satisfaction.
• Collaborate with the regional leadership team to comprehend clients' investment objectives and formulate tailored, property-specific strategic plans.
• Maintain strong, productive relationships with building owners and tenants, ensuring alignment with organizational goals and stakeholder expectations.
• Development and implementation of operating and capital budgets, and financial reporting.
• Implement and execute business plans to maximize property tenant satisfaction and profitability.
• Provide expert advice to clients and stakeholders throughout all project phases.
• Build and motivate a high-performing team across multiple sectors including office, retail, hotel, parking, entertainment, and placemaking experiences.
• Deliver strategic guidance and oversee all aspects of operations, including tenant and guest satisfaction, team management, financial performance, and client relationships.
• Ensure tenant satisfaction by implementing a retention program and keeping tenants informed of any property activities.
• Oversee competitive bidding for service contracts and act as primary contact for contractors and vendors.
• Assist in developing policies and procedures for tenant rent collections.

Requirements

• Minimum of seven (7) years of commercial real estate or property management experience
• Experience with ground-up development Class A commercial properties
• Minimum of three (3) to four (4) years of experience managing a team of three (3) or more people
• Excel in fast-paced environments, demonstrating the ability to think on their feet and adapt quickly to changing situations
• Experience with managing capital projects
• Advanced oral and written communication skills
• Strong financial and accounting acumen, and experience with budgeting and financial reporting
• Efficient problem-solving skills

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay