Own the product roadmap and lifecycle for Salesforce and Business Central.
Align platform strategy with business objectives across functions
Translate strategic goals into sequenced delivery plans and measurable outcomes.
Continuously evaluate platform enhancements, upgrades, and integrations.
Own and prioritize the product backlog using Jira.
Define and document detailed user stories and acceptance criteria.
Establish and enforce intake, prioritization, and release governance processes.
Lead sprint planning, backlog grooming, and release cadence.
Serve as decision authority for scope clarification and tradeoff decisions.
Ensure predictable delivery timelines and transparency to stakeholders.
Act as the primary liaison between business stakeholders and technical teams.
Facilitate discovery sessions and translate business needs into actionable requirements.
Drive clarity in ambiguous requests and ensure alignment to business value.
Coordinate and validate User Acceptance Testing (UAT) to ensure quality outcomes.
Directly manage Salesforce and Business Central administrators and developers.
Provide leadership, mentorship, and performance management.
Foster a culture of accountability, ownership, and continuous improvement.
Support hiring and scaling of the product team as needed.
Maintain clear system documentation in Confluence.
Create and distribute release notes and user communications.
Communicate roadmap updates and platform impacts across business units.

5+ years of experience in ERP and/or CRM environments
Deep hands-on expertise in Microsoft Dynamics 365 Business Central and Salesforce
3+ years of experience in Product Owner, Product Manager, or senior functional leadership roles
Experience leading agile delivery teams in enterprise environments
Proven ability to write detailed user stories and acceptance criteria
Experience managing or mentoring technical resources
Strong understanding of system integrations and enterprise data flows
Excellent communication skills with the ability to engage executive stakeholders.
Bachelor’s degree in Technology, Business, or a related field is a plus.
Advanced degrees or certifications in project management or Agile methodologies are a plus

IT Product Owner

Key skills