Build trusted relationships with enterprise customers and develop a deep understanding of their business priorities and internal processes
Lead onboarding, implementation, and rollout of the Dado platform across customer organizations
Act as the primary point of contact for customers and coordinate across multiple internal and external stakeholders
Develop deep expertise in the Dado platform to recommend the best workflows and solutions for each customer
Troubleshoot product issues, investigate root causes, and provide short-term workarounds while coordinating with engineering teams on long-term fixes
Monitor product adoption and identify opportunities to expand usage across additional teams or use cases
Proactively identify churn risks and work with customers to maintain long-term success and retention
Share customer insights and product feedback with the product team to help shape platform improvements
Manage multiple enterprise accounts while maintaining clear organization and proactive communication

3+ years of experience in Customer Success, Account Management, consulting, or agency client-facing roles
Experience managing relationships with enterprise or mid-market customers
Ability to quickly learn complex software products and guide customers through implementation and adoption
Strong problem-solving skills with a structured, methodical approach to troubleshooting
Excellent written and verbal communication skills in English (C1 or C2 level)
Highly organized and proactive with strong ownership over projects and outcomes
Comfortable working in remote, distributed teams
Availability to work during U.S. Eastern Time or Central Time business hours

Enterprise Customer Success Manager

Key skills