Lead customer onboarding and implementation projects from kickoff to go-live
Build and manage detailed project timelines, milestones, and deliverables
Ensure projects remain on schedule and aligned with agreed scope
Push initiatives forward with urgency and clarity
Serve as the primary point of contact for assigned customers
Lead implementation calls and status meetings
Provide structured updates, next steps, and clear documentation
Translate customer requirements into actionable internal tasks
Maintain professional, proactive communication via email, video calls, and documentation
Align Product, Engineering, Support, and Customer Success teams around project goals
Ensure accountability across teams
Remove blockers and escalate risks when necessary
Identify potential delays early and proactively mitigate them
Maintain detailed project documentation and task tracking
Use modern project management tools (Asana, ClickUp, Jira, Monday, etc.)
Ensure visibility into milestones, risks, and deliverables
Document decisions, action items, and scope updates clearly

3+ years of experience in Project Management, Implementation Management, or similar role
Experience in SaaS or technology environments preferred
Exceptional written and verbal English communication skills
Strong customer-facing presence and executive-level professionalism
Demonstrated ability to manage multiple concurrent projects
Proven track record of meeting deadlines and driving projects to completion
Experience using modern project management tools (Asana, Jira, ClickUp, Monday, etc.)
Highly organized, structured, and detail-oriented
Self-starter with strong follow-through and bias toward action

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