Develop and maintain provider schedules to meet patient needs
Manage provider census through proactive census risk management
Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process
Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated
Maintain relationships and effectively communicate HarmonyCares services with patients and family members
Place and receive phone calls to facilitate effective scheduling function
Escalate scheduling concerns, and issues, both internally and externally
Adhere to patient confidentiality policies and procedures
Attend required meetings and in-services
Collaborate with manager, teammates, and other HarmonyCares employees
Perform other duties as required

2+ years college, and/or equivalent experience
2 years of healthcare or customer service experience required
Strong analytical and critical thinking skills
Moves quickly to solve complex, real-time issues
Possesses excellent written and verbal communication skills
Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)

Scheduling Analyst

Key skills